IR CUT no color deviation, B/W night vision within 5meters
25 Frame HD (1280*720), SD (640*480), LD(320*240)
Motion detection, PIR detection, Tamper alarm
Push message to smart phone, Send pic to settings mail
TCP/IP, UDP, SMTP, DHCP, UPnP,ONVIF connect NVR
DC9~16V 1A or POE power by connectPOE injector
-20~55 °C 10-95% RH
1 Q Doorbell cannot connect to WiFi
A 1 Confirm WiFi password is correct 2 Doesn’t support 5G WiFi 2 Q When adding a device, APP don’t prompts have new device A Please check doorbell and smart phone whether within same LAN, manual to add if it’s not same LAN. 3 Q Prompts wrong password for the smart doorbell A Click on correct into to correct password, Press ‘Reset”button of doorbell 5s, if forgot password to add the doorbell to APP 4 Q Doorbell show offline A Confirm connects network cable or WiFi successful 5 Q MicroSD card can’t recording and covering? A 1 Check MicroSD card or has damaged 2 please check search the time of video files, system time of doorbell 6 Q The difference between user ID and doorbell ID A User ID is registered generated, Doorbell ID is its own identification number 7 Q The difference between user password and doorbell password A User password is registered setting, Doorbell password is APP connect the doorbell to setting 8 Q The difference between edit and modify management password A Editing means input wrong or other users changed the newest password, Modify in setting, means reset a new password 9 Q After visitor calls, Android only shock without ringing? A No. Touch “More…” to selects system settings call and alarm rings 10 Q Can’t receive visitor calls A 1 User ID is not in the alarm account 2 Make sure Android APP in the background and connects WiFi or 3G/4G 3 Push messages to iOS, touch it will enter above interface 4 Receive alarm must be enable. 11 Q How to delete the others alarm push account? A Setting->Alarm setting-> In front of alarm push account have delete icon to deleted, then phone can’t receive push messages 12 Q Push email password is the email password? A No. Input App Password. For example gmail mailbox, An App password is a 16-digit passcode that gives an app or device permission to access your Google Account. If you use 2-Step-Verification and are seeing a “password incorrect” error when trying to access your Google Account, an App password may solve the problem. Note: If you have iOS 8.3 on your iPhone, you will no longer have to use App passwords to use 2-Step Verification. How to generate an App password 1 Visit your App passwords page. You may be asked to sign in to your Gmail Account. 2 At the bottom, click Select app and choose the app you’re using. 3 Click Select device and choose the device you’re using. 4 Select Generate. 5 Follow the instructions to enter the App password. Note: You may not be able to create an App password for less secure apps. Learn more about allowing less secure apps. Pls check your mail help input App password.
For more information ,please visit w w w realtopmall c o m
There will be some promotion activity at our stores
You could click following link to get special offer for some items .
How to save much more money ? please have a look at the following tips.
1.Notice: Freeshipping by China post air mail is very slow, the average delivery time is about 35 days, but sometimes you have to wait about 45-55days.If you cann’t wait.Please don’t buy freeshipping items from us.
2.We don’t like Dispute or Negative feedback, if you don’t communicate with us before you submit dispute, please don’t buy them from us .If you do so, it means you will give up the after service.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of BonanzaMall (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://testing.digibigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.